Returns & Exchanges
At Balance Coffee, we want you to love every brew; however, due to the perishable nature of roasted coffee, we can only accept returns on brewing equipment and unopened accessories within 30 days of purchase.
Check Eligibility
Ensure your item is unused, in its original packaging, and is a non-perishable product like a grinder, scale, or brewer.
Contact Support
Email our brewing team at [email protected] with your order number and the reason for your return to receive a return authorization.
Pack and Ship
Securely package your items and send them back to our warehouse using a tracked shipping service to ensure safe arrival.
Receive Refund
Once our team inspects the returned items, we will process a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing